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Frequently Asked Questions
Swoove Postal delivery is the new, affordable way to send packages to your customers. With Postal, we guarantee delivery within 48 hours at a fixed price of ¢20 anywhere in Accra, Tema and Weija.
Swoove Standard delivery is typically same delivery in which your package is picked up on the day of request and delivered before 5PM. The delivery request should be done before 10AM.
For POSTAL delivery, we pick up on the day of request and deliver within 24 - 48 hours at a fixed price of GHS20 regardless of the distance.
For STANDARD the delivery price is dependent on the distance (per KM).
Just like the name suggests, Express is the fastest form of shipping. Your package is picked up between 30 minutes and an hour, and delivered within 2 hours.
Across Accra, including Tema and Weija.
Absolutely not! As long as your delivery range is >10kms, you’re good to go.
We guarantee delivery within 48 hours and typically, deliveries are completed within 24-36 hours from the time of pick up.
Swoove Post is unbelievably affordable: it only costs ¢20, no matter where you want to ship.
Tracking is always at your fingertips with our app. Simply go to your active deliveries and track your request. You will also receive an SMS when a rider has been assigned for pick-up.
Absolutely not!
Swoove Postal is unbelievably affordable: it only costs ¢20, no matter where you deliver as long as it’s within our service area.
As long as you request before 12 pm, your package will be picked up between 12 pm and 4pm. Tracking is also always at your fingertips with our app. Simply go to your active deliveries and click on the delivery you created.. You will also receive an SMS when a rider has been assigned for pick-up.
Standard is dependent on the distance and costs variably more than the Post, which comes at a fixed fee despite the distance.
For Postal, your package is picked up on the day of request and delivered the following day at a fixed fee but for Standard, the package is picked up on the day of request and delivered on the same day at a higher cost.
Express which is also dependent on the distance invariably costs more than Standard and Postal.
Swoove is easy to use!
Download our app, or use our USSD shortcode *713*5# or website
Signup if necessary
Set your pickup and your dropoff locations
Select an option of how and when you want it delivered
Complete the request
A courier rider or driver will appear at your doorstep after sometime, and take your package.
That's it, your delivery is on it's way
Absolutely not! you’re good to go.
We guarantee delivery within 48 hours and typically, deliveries are completed within 24 hours from the time of pick up.
You can choose your preferred pick-up slot in our app. You can schedule only until 4pm each day, but pick-up timings are all about your convenience.
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